Last updated: January 30, 2025
At SpeakON, we value your privacy, which is why we have prepared this Privacy Policy to explain how we collect, use, and share your personal information. This Privacy Policy applies to the SpeakON website and related services (“Services”). By using our Services, you agree to SpeakON’s collection, use, and sharing of your personal information in accordance with this Privacy Policy.
“Personal information” refers to data that can directly identify you, such as your name and email address, or information that can be used to identify you when combined with other data. Generally, we use your personal information solely to provide our Services and to send you information about them. We do not sell or provide your personal information to third parties.
SpeakON continuously tests and improves its product features. Not all features discussed in this Privacy Policy may be available to all users or in all jurisdictions.
1. What Information Do We Collect?
When you use our Services, SpeakON may collect the following personal information:
1.1. Account Registration
To register for a SpeakON account, you must provide your age and email address. You may also sign up using certain social login services, such as Google or Facebook. If you register through social login, SpeakON may receive information about you, including your email address and contact details, from the social login provider.
1.2. Communication Data
We collect all communications you send to us, including messages through our website contact forms, emails, text messages, social media messages, and social media posts. If you log in via social media, we may receive additional information such as your profile picture and social profile ID (with your consent). We use this data to communicate with you, maintain records, and establish, pursue, or defend legal claims. The legal basis for processing this data is our legitimate interest in responding to your communications, maintaining records, and handling legal claims.
1.3. Speaking Practice
For speaking practice, audio may be transmitted to third-party providers such as Google, Apple, or Amazon Web Services for speech recognition. Additionally, SpeakON may collect and analyze speech data to understand lesson effectiveness and improve its services. You have the option to skip speaking activities.
1.4. Customer Data for Purchases
When you purchase products or services (including our courses), we collect essential billing information, such as your name, title, billing address, shipping address, email address, phone number, and purchase details. We process payments through third-party providers like PayPal and Stripe and do not store your full card payment details. We process this data to supply purchased products or services and maintain transaction records. The legal basis for this processing is fulfilling our contract with you and maintaining records for accounting purposes.
1.5. Activity Data & IP Address
We collect information about how you use our website and services, including your IP address, login data, browser details, session duration, page views, navigation paths, usage frequency, and device-related technical information. This data is sourced from analytics tracking systems and is used to analyze website usage, improve security, and enhance marketing strategies. The legal basis for processing this data is our legitimate interest in managing and optimizing our website and business operations.
We may generate data about your service usage, including browser and device information, log data, and IP address. Additionally, we may create data related to your participation in educational activities within the service. Shared IP addresses (e.g., from the same Wi-Fi network) may be used to recommend users to follow each other. You can disable IP-based location display at any time. Unless exceptional circumstances require longer retention, IP addresses are stored for a maximum of 30 days.
1.6. Marketing Data
We collect and process data regarding your marketing and communication preferences. This data is used to enable participation in leaderboards, competitions, and promotions, provide relevant content and advertisements, and measure advertising effectiveness. We also use cookies to track sales sources. The legal basis for processing this data is our legitimate interest in understanding how customers use our products/services, growing our business, and refining marketing strategies.
We may use customer, user, technical, and marketing data to provide targeted website content and advertisements. Tracking pixels (e.g., Facebook Pixel) may be used for retargeting. Additionally, we may use personal data for automated decision-making, such as monitoring email interactions to tailor future communications. The legal basis for this processing is our legitimate interest in analyzing product/service usage and expanding our business.
1.7. Cookies
When you visit SpeakON’s website, we use cookies to store certain data in your browser. Cookies help verify whether users are logged in. You can configure most browsers to reject or accept cookies, though doing so may limit access to certain website features. Third-party cookies from Google, Facebook, Amazon, and others may track your activity across websites to deliver personalized ads.
1.8. Google Analytics
We use Google Analytics to understand user engagement with our website. Google Analytics uses first-party cookies to collect site usage data, which helps us generate reports and improve our website. These reports do not identify individual visitors.
1.9. Children’s Privacy
Our Services are not intended for individuals under 18, and we do not knowingly collect their information. If you allow a child to access your account, you are responsible for supervising their usage. If we learn that we have collected information from a user under 18, we will take reasonable steps to delete it. By providing your data, you confirm that you are at least 18 years old.
2. How We Process Your Information
SpeakON processes personal information based on legal grounds, including verifying your identity, providing requested products/services, protecting legitimate business interests, complying with legal obligations, and obtaining your consent.
- Service Provision & Improvement: SpeakON processes data to maintain user profiles, personalize learning content, fix bugs, and improve product functionality. We may share data with hosting providers (Amazon Web Services), search engines (Google), analytics providers (Crashlytics), support services (Zendesk), and payment processors (Stripe).
- Communication: We use your provided contact details to interact with you.
- Legal Compliance & Harm Prevention: SpeakON may share personal information to comply with legal obligations, protect its interests/property, prevent fraud, assist law enforcement, or prevent imminent harm.
- Personalized Advertising: We may collaborate with advertising networks such as Google and Facebook to provide tailored ads based on your usage data.
- Anonymized Data: We may process and share aggregated, anonymized data for any purpose.
3. Security & International Data Transfers
While we implement industry-standard security measures, no system is completely secure. We are not liable for data breaches resulting from unauthorized access.
Our hosting provider, Digital Ocean, manages servers in the U.S. under the EU-U.S. Privacy Shield framework. You acknowledge that your data may be processed internationally. We strive to protect your data through similar privacy safeguards across all service providers.
4. Third-Party Links
Our Services may contain links to third-party websites. SpeakON is not responsible for the content or privacy practices of external sites, including third-party payment processors. Users should review third-party privacy policies when submitting personal data.
5. Account Deletion
To delete your account, please contact us. Some data, such as purchase and transaction records, may be retained for compliance purposes.
6. Data Retention
We retain personal data for as long as necessary to fulfill its collection purpose, including legal, accounting, and reporting obligations.
Last updated: January 30, 2025